{"xsrfToken":"4fc9bf2e3f06131e75941b1bd5b5d047781842c0_lout","branding":{"id":"4","key":"ccs","name":"CCS","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1b3175","headerLinkHoverBGColor":"#1b3175","headerBadgeColor":"#1b3175"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the UKY CCS HPC Help Center","sharedPortalName":"UKY HPC Help Center","userInitialAnnouncementHeader":"Welcome to UKY Center for Computational Sciences HPC Ticketing System","translations":{"en-US":{"helpCenterTitle":"Welcome to the UKY CCS HPC Help Center","sharedPortalName":"UKY HPC Help Center","announcementHeader":"Welcome to UKY Center for Computational Sciences HPC Ticketing System","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"ccs","projectId":10010,"serviceDeskId":4,"name":"CCS","description":"<p>Welcome! You can raise a request for CCS using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"51","name":"Add accounts to exisiting research project.","descriptionHtml":"<p>Please use this form to request adding members of your research group to your existing project on the HPC resources.<br> See <a href=\"http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies</a> for more details.</p>","callToAction":"Add accounts to exisiting research project.","introHtml":"<p>To add new user accounts to an existing project(To be filled by a PI only)</p>","icon":10550,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[16],"key":""},{"id":"52","name":"Class accounts for teaching","descriptionHtml":"<p>Please use this form to ask for accounts on a resource for instructional and classroom use only.<br> See this <a href=\"http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies</a> for more details.</p>\n<p>Please note that all details will be publicized on our projects page: <a href=\"https://ukyrcd.atlassian.net/wiki/spaces/ProjectsCCS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ukyrcd.atlassian.net/wiki/spaces/ProjectsCCS/overview</a>, and the information will be searchable.</p>\n<p>All instructional class room use of the resource are valid for one semester only.</p>","callToAction":"Class accounts for teaching","introHtml":"<p>Request student accounts for classroom use(To be filled by an instructor only)</p>","icon":10550,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[16],"key":""},{"id":"49","name":"HPC User Support Request","descriptionHtml":"<p>Please fill out this form for any HPC support requests. Be sure to include as much detail as possible.</p>","callToAction":"HPC User Support Request","introHtml":"<p>UKY HPC RCD User Support Request</p>","icon":10550,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"50","name":"PI new account request form","descriptionHtml":"<p>This form is for a PI(faculty) only. Please use this form to request a first-time account on HPC resources. <br> See this <a href=\"http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies</a> for more details.</p>\n<p>Please note that all details will be publicized on our projects page: <a href=\"https://ukyrcd.atlassian.net/wiki/spaces/ProjectsCCS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ukyrcd.atlassian.net/wiki/spaces/ProjectsCCS/overview</a> and the information will be searchable.</p>","callToAction":"PI new account request form","introHtml":"<p>Request a first-time PI account (To be filled by a PI only)</p>","icon":10550,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[16],"key":""},{"id":"45","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"42","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"44","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"43","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"41","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"General Support"},{"id":16,"name":"Allocations and Accounts"}],"orderMapping":{"16":[52,51,50],"14":[49]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fbcdba50-a003-3265-ae8c-38b0a00708b0","appLinkName":"","appLinkUrl":"","spaceKey":"CCSPolicies","spaceName":"CCS Policies","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CCS","serviceDeskId":4,"kbLinkDomainURLs":["https://ukyrcd.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYWQ2NTI3MS0zYzFhLTQ4MWUtYWEzNS0yMjc1YzFhMjkyZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzkxOTQwODcsIm5iZiI6MTczOTE5Mjg4N30.vdzR58MbI8oQNOR4ALxLJOZJy6geSUy9Z1VJCbhjhv0","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"dad65271-3c1a-481e-aa35-2275c1a292f9","tokenDurationInMins":20}},"reqCreate":{"id":49,"projectId":10010,"form":{"name":"HPC User Support Request","descriptionHtml":"<p>Please fill out this form for any HPC support requests. Be sure to include as much detail as possible.</p>","callToAction":"HPC User Support Request","intro":"<p>UKY HPC RCD User Support Request</p>","instructions":"<p>Please fill out this form for any HPC support requests. Be sure to include as much detail as possible.</p>","icon":10550,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10059","fieldConfigId":"10170","label":"Your First Name, Last Name","description":"Enter your name","descriptionHtml":"<p>Enter your name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10062","fieldConfigId":"10173","label":"CCS SPAM TIcket","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10048","label":"SPAM","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10061","fieldConfigId":"10172","label":"Linkblue ID","description":"Please enter your linkblue ID. If you are an external user and dont have a linkblue, please enter your userid on the resource that you use or you ACCESS userid. If you dont have a userid yet, please use newuser as your userid","descriptionHtml":"<p>Please enter your linkblue ID. If you are an external user and dont have a linkblue, please enter your userid on the resource that you use or you ACCESS userid. If you dont have a userid yet, please use newuser as your userid</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Please use mediu unless urgent.","descriptionHtml":"<p>Please use mediu unless urgent.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/49","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/49","calendarParams":{"firstDay":0,"date":"2025-02-10T13:08:08+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fbcdba50-a003-3265-ae8c-38b0a00708b0","appLinkName":"","appLinkUrl":"","spaceKey":"CCSPolicies","spaceName":"CCS Policies","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CCS","serviceDeskId":4,"kbLinkDomainURLs":["https://ukyrcd.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYWQ2NTI3MS0zYzFhLTQ4MWUtYWEzNS0yMjc1YzFhMjkyZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzkxOTQwODgsIm5iZiI6MTczOTE5Mjg4OH0.Z9ss7kYFJl25Mrg55FmgjgQw9f_Y0MeTSJlank2TTLY","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"dad65271-3c1a-481e-aa35-2275c1a292f9","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2025-01-02T18:14:26.465551087Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[49],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"CCS Form Resource","submit":{"lock":false,"pdf":false},"templateFormUuid":"f8fe78fe-ba6d-48ac-8a67-2ff9c58dc3fe"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"5d1bd5a2-6cb4-447a-8f6f-d9b1bd30648e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"569726dd-1af9-4433-9eb0-356f27469451"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"d8f84105-c291-4b0e-8732-7a03411fbf6b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"0d45f2e8-ebfa-4712-af8a-e68b2ab53a89"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"0f150e7a-b4b8-40fd-8a33-6a169b2975ac"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"293292da-129f-452e-9351-a34ecdb70120"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"f7eed5a0-983b-4a29-a83c-68a330c47389"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"7847d082-1289-4dc2-944f-585e0bb0eb6e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"f596eaf9-fd39-48b7-8e16-5815a0206637"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"3c48e37c-8aee-4e8d-b6d6-fbff671423eb"}}]}],"conditions":{"33":{"t":"sh","i":{"co":{"cIds":{"30":["1"]}}},"o":{"sIds":["2"]}},"37":{"t":"sh","i":{"co":{"cIds":{"30":["2"]}}},"o":{"sIds":["3"]}},"16":{"t":"sh","i":{"co":{"cIds":{"1":["1"]}}},"o":{"sIds":["1"]}},"39":{"t":"sh","i":{"co":{"cIds":{"1":["2"]}}},"o":{"sIds":["4"]}},"7":{"t":"sh","i":{"co":{"cIds":{"6":["1"]}}},"o":{"sIds":["6"]}}},"sections":{"4":{"name":"No resource issue","conditions":["39"]},"5":{"name":"TAGS","conditions":[]},"2":{"name":"Software Install Yes","conditions":["33","16"]},"3":{"name":"Software Install No","conditions":["37","16"]},"6":{"name":"Suggested Keyword","conditions":["7"]},"1":{"name":"Software","conditions":["16"]}},"questions":{"8":{"type":"ts","label":"Suggested Keyword","description":"Please suggest a keyword that is relevant to your issue.","validation":{"rq":false},"questionKey":""},"15":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"cl","label":"Keywords","description":"Help us direct your ticket by providing some keywords (type or select multiple keywords)","validation":{"rq":false},"jiraField":"customfield_10063","questionKey":""},"31":{"type":"cd","label":"Resource","description":"Select the Resource you are having issues with","validation":{"rq":true},"jiraField":"customfield_10060","questionKey":""},"38":{"type":"rt","label":"Please describe your issue in detail.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"30":{"type":"cs","label":"Does this issue involve installing software on the selected resource?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"YES","other":false},{"id":"2","label":"NO","other":false}],"questionKey":""},"41":{"type":"rt","label":"Please describe your issue in detail.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"cm","label":" I don't see a relevant keyword","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"I don't see a relevant keyword","other":false}],"questionKey":""},"36":{"type":"rt","label":"Please list the software that needs to be installed along with the URL(one per line)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cs","label":"Does your problem involve on a HPC Resource (e.g., LCC, MCC, Storage, KyRIC, IBI DGX, EduceLab, OpenStack etc)","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"YES","other":false},{"id":"2","label":"NO","other":false}],"questionKey":""}}},"uuid":"f8fe78fe-ba6d-48ac-8a67-2ff9c58dc3fe"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2025-01-02T18:14:26.465551087Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[49],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"CCS Form Resource","submit":{"lock":false,"pdf":false},"templateFormUuid":"f8fe78fe-ba6d-48ac-8a67-2ff9c58dc3fe"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"5d1bd5a2-6cb4-447a-8f6f-d9b1bd30648e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"569726dd-1af9-4433-9eb0-356f27469451"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"d8f84105-c291-4b0e-8732-7a03411fbf6b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"0d45f2e8-ebfa-4712-af8a-e68b2ab53a89"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"0f150e7a-b4b8-40fd-8a33-6a169b2975ac"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"293292da-129f-452e-9351-a34ecdb70120"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"f7eed5a0-983b-4a29-a83c-68a330c47389"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"7847d082-1289-4dc2-944f-585e0bb0eb6e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"f596eaf9-fd39-48b7-8e16-5815a0206637"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"3c48e37c-8aee-4e8d-b6d6-fbff671423eb"}}]}],"conditions":{"33":{"t":"sh","i":{"co":{"cIds":{"30":["1"]}}},"o":{"sIds":["2"]}},"37":{"t":"sh","i":{"co":{"cIds":{"30":["2"]}}},"o":{"sIds":["3"]}},"16":{"t":"sh","i":{"co":{"cIds":{"1":["1"]}}},"o":{"sIds":["1"]}},"39":{"t":"sh","i":{"co":{"cIds":{"1":["2"]}}},"o":{"sIds":["4"]}},"7":{"t":"sh","i":{"co":{"cIds":{"6":["1"]}}},"o":{"sIds":["6"]}}},"sections":{"4":{"name":"No resource issue","conditions":["39"]},"5":{"name":"TAGS","conditions":[]},"2":{"name":"Software Install Yes","conditions":["33","16"]},"3":{"name":"Software Install No","conditions":["37","16"]},"6":{"name":"Suggested Keyword","conditions":["7"]},"1":{"name":"Software","conditions":["16"]}},"questions":{"8":{"type":"ts","label":"Suggested Keyword","description":"Please suggest a keyword that is relevant to your issue.","validation":{"rq":false},"questionKey":""},"15":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"cl","label":"Keywords","description":"Help us direct your ticket by providing some keywords (type or select multiple keywords)","validation":{"rq":false},"jiraField":"customfield_10063","questionKey":""},"31":{"type":"cd","label":"Resource","description":"Select the Resource you are having issues with","validation":{"rq":true},"jiraField":"customfield_10060","questionKey":""},"38":{"type":"rt","label":"Please describe your issue in detail.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"30":{"type":"cs","label":"Does this issue involve installing software on the selected resource?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"YES","other":false},{"id":"2","label":"NO","other":false}],"questionKey":""},"41":{"type":"rt","label":"Please describe your issue in detail.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"cm","label":" I don't see a relevant keyword","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"I don't see a relevant keyword","other":false}],"questionKey":""},"36":{"type":"rt","label":"Please list the software that needs to be installed along with the URL(one per line)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cs","label":"Does your problem involve on a HPC Resource (e.g., LCC, MCC, Storage, KyRIC, IBI DGX, EduceLab, OpenStack etc)","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"YES","other":false},{"id":"2","label":"NO","other":false}],"questionKey":""}}},"uuid":"f8fe78fe-ba6d-48ac-8a67-2ff9c58dc3fe"},"linkedJiraFields":["customfield_10060","customfield_10063"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}