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UKY HPC Help Center
  1. UKY HPC Help Center
  2. CCS

CCS

Welcome! You can raise a request for CCS using the options provided.

Allocations and Accounts
Add accounts to exisiting research project.

To add new user accounts to an existing project(To be filled by a PI only)

Please use this form to request adding members of your research group to your existing project on the HPC resources.
See http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies for more details.

Required fields are marked with an asterisk*

Enter your name (First,Last)

For example: abc123. Please enter your linkblue ID. If you are an external user and dont have a Linkblue, please enter the username on the resource that you use or your ACCESS userid.

Medium

Please use medium unless urgent.

By default users will be added to MCC cluster only unless you already have allocations on other resources. Please see our documentation for more resource details https://ukyrcd.atlassian.net/wiki/spaces/UKYHPCDocs/overview .

Please provide the list of Names, UK Linkblue userids and emails (one user per line)

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