{"xsrfToken":"408b42328645b6a1bd751f42640a17ea8f272f2b_lout","branding":{"id":"4","key":"ccs","name":"CCS","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1b3175","headerLinkHoverBGColor":"#1b3175","headerBadgeColor":"#1b3175"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the UKY CCS HPC Help Center","sharedPortalName":"UKY HPC Help Center","userInitialAnnouncementHeader":"Welcome to UKY Center for Computational Sciences HPC Ticketing System","translations":{"en-US":{"helpCenterTitle":"Welcome to the UKY CCS HPC Help Center","sharedPortalName":"UKY HPC Help Center","announcementHeader":"Welcome to UKY Center for Computational Sciences HPC Ticketing System","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"ccs","projectId":10010,"serviceDeskId":4,"name":"CCS","description":"<p>Welcome! You can raise a request for CCS using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"51","name":"Add accounts to exisiting research project.","descriptionHtml":"<p>Please use this form to request adding members of your research group to your existing project on the HPC resources.<br> See <a href=\"http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies</a> for more details.</p>","callToAction":"Add accounts to exisiting research project.","introHtml":"<p>To add new user accounts to an existing project(To be filled by a PI only)</p>","icon":10550,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[16],"key":""},{"id":"52","name":"Class accounts for teaching","descriptionHtml":"<p>Please use this form to ask for accounts on a resource for instructional and classroom use only.<br> See this <a href=\"http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies</a> for more details.</p>\n<p>Please note that all details will be publicized on our projects page: <a href=\"https://ukyrcd.atlassian.net/wiki/spaces/ProjectsCCS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ukyrcd.atlassian.net/wiki/spaces/ProjectsCCS/overview</a>, and the information will be searchable.</p>\n<p>All instructional class room use of the resource are valid for one semester only.</p>","callToAction":"Class accounts for teaching","introHtml":"<p>Request student accounts for classroom use(To be filled by an instructor only)</p>","icon":10550,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[16],"key":""},{"id":"49","name":"HPC User Support Request","descriptionHtml":"<p>Please fill out this form for any HPC support requests. Be sure to include as much detail as possible.</p>","callToAction":"HPC User Support Request","introHtml":"<p>UKY HPC RCD User Support Request</p>","icon":10550,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"50","name":"PI new account request form","descriptionHtml":"<p>This form is for a PI(faculty) only. Please use this form to request a first-time account on HPC resources. <br> See this <a href=\"http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies</a> for more details.</p>\n<p>Please note that all details will be publicized on our projects page: <a href=\"https://ukyrcd.atlassian.net/wiki/spaces/ProjectsCCS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ukyrcd.atlassian.net/wiki/spaces/ProjectsCCS/overview</a> and the information will be searchable.</p>","callToAction":"PI new account request form","introHtml":"<p>Request a first-time PI account (To be filled by a PI only)</p>","icon":10550,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[16],"key":""},{"id":"45","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"42","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"44","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"43","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"41","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"General Support"},{"id":16,"name":"Allocations and Accounts"}],"orderMapping":{"16":[52,51,50],"14":[49]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fbcdba50-a003-3265-ae8c-38b0a00708b0","appLinkName":"","appLinkUrl":"","spaceKey":"CCSPolicies","spaceName":"CCS Policies","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CCS","serviceDeskId":4,"kbLinkDomainURLs":["https://ukyrcd.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYWQ2NTI3MS0zYzFhLTQ4MWUtYWEzNS0yMjc1YzFhMjkyZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODYyMzgsIm5iZiI6MTczMjE4NTAzOH0.c8k_flV2OjhsxKXlkadTKLbbiSdmSZeLPf4pfJceStw","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"dad65271-3c1a-481e-aa35-2275c1a292f9","tokenDurationInMins":20}},"reqCreate":{"id":51,"projectId":10010,"form":{"name":"Add accounts to exisiting research project.","descriptionHtml":"<p>Please use this form to request adding members of your research group to your existing project on the HPC resources.<br/>\nSee <a href=\"http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies\" class=\"external-link\" rel=\"nofollow noreferrer\">http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies</a> for more details.</p>","callToAction":"Add accounts to exisiting research project.","intro":"<p>To add new user accounts to an existing project(To be filled by a PI only)</p>","instructions":"<p>Please use this form to request adding members of your research group to your existing project on the HPC resources.<br/>\nSee <a href=\"http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies\" class=\"external-link\" rel=\"nofollow noreferrer\">http://ukyrcd.ccs.uky.edu/confluence/CCS/CCS+Policies</a> for more details.</p>","icon":10550,"iconUrl":"https://ukyrcd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10059","fieldConfigId":"10170","label":"Name","description":"Enter your name (First,Last)","descriptionHtml":"<p>Enter your name (First,Last)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Add accounts to a project","description":"Add accounts to a project","descriptionHtml":"<p>Add accounts to a project</p>","required":true,"displayed":false,"presetValues":["Add accounts to a project"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10061","fieldConfigId":"10172","label":"Linkblue ID for ex: abch234","description":"For example: abc123. Please enter your linkblue ID. If you are an external user and dont have a Linkblue, please enter the username on the resource that you use.","descriptionHtml":"<p>For example: abc123. Please enter your linkblue ID. If you are an external user and dont have a Linkblue, please enter the username on the resource that you use.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10062","fieldConfigId":"10173","label":"CCS SPAM TIcket","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10048","label":"SPAM","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Please use medium unless urgent.","descriptionHtml":"<p>Please use medium unless urgent.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10071","fieldConfigId":"10183","label":"Please select the resources where the users need to be added.","description":"By default users will be added to MCC cluster only unless you already have allocations on other resources. Please see our documentation for more resource details https://ukyrcd.atlassian.net/wiki/spaces/UKYHPCDocs/overview .","descriptionHtml":"<p>By default users will be added to MCC cluster only unless you already have allocations on other resources. Please see our documentation for more resource details <a href=\"https://ukyrcd.atlassian.net/wiki/spaces/UKYHPCDocs/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ukyrcd.atlassian.net/wiki/spaces/UKYHPCDocs/overview</a> .</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10060","label":"Lipscomb Compute Cluster (LCC) ","selected":false,"children":[]},{"value":"10061","label":"Morgan Compute Cluster (MCC)","selected":false,"children":[]},{"value":"10384","label":"IBI NVIDIA DGX GPU Cluster","selected":false,"children":[]},{"value":"10063","label":"KyRIC OpenStack VMs","selected":false,"children":[]},{"value":"10064","label":"Ceph Storage","selected":false,"children":[]},{"value":"10065","label":"Gemini Condo (paid) Storage","selected":false,"children":[]},{"value":"10066","label":"Seagate Condo (paid) Storage","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10070","fieldConfigId":"10181","label":"Members to be added to your Allocation","description":"Please provide the list of Names, UK Linkblue userids and emails (one user per line)","descriptionHtml":"<p>Please provide the list of Names, UK Linkblue userids and emails (one user per line)</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/51","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/51","calendarParams":{"firstDay":0,"date":"2024-11-21T10:30:38+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fbcdba50-a003-3265-ae8c-38b0a00708b0","appLinkName":"","appLinkUrl":"","spaceKey":"CCSPolicies","spaceName":"CCS Policies","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CCS","serviceDeskId":4,"kbLinkDomainURLs":["https://ukyrcd.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYWQ2NTI3MS0zYzFhLTQ4MWUtYWEzNS0yMjc1YzFhMjkyZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODYyMzgsIm5iZiI6MTczMjE4NTAzOH0.c8k_flV2OjhsxKXlkadTKLbbiSdmSZeLPf4pfJceStw","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"dad65271-3c1a-481e-aa35-2275c1a292f9","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}